Privacy Policy

Last updated: June 2026

Rivela ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and purchase our products.

1. Who we are

Rivela operates from the United Kingdom. For questions about this policy, contact us at hello@rivela.co.uk.

2. What data we collect

Account and order data: name, email address, billing and shipping address, phone number, payment information (processed securely by Shopify Payments — we never store card details).
Usage data: pages visited, time on site, device type, browser, and IP address — collected via cookies to improve our website.
Marketing data: email address and communication preferences, if you have opted in to marketing.

3. How we use your data

To process and fulfil your orders
To send order confirmations and shipping updates
To respond to customer service enquiries
To send marketing emails, if you have opted in (you can unsubscribe at any time)
To improve our website and products
To comply with our legal obligations

4. Legal basis for processing (UK GDPR)

Contract: processing your order and handling returns
Legitimate interests: fraud prevention, website analytics
Consent: marketing communications

5. Who we share your data with

We use trusted third-party services to operate our business, including Shopify (e-commerce platform), payment processors, and delivery providers. We do not sell your personal data to third parties.

6. Data retention

We retain order data for 7 years as required by UK tax law. Marketing preferences are retained until you unsubscribe. You can request deletion of your personal data at any time by contacting us.

7. Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data; to object to processing; and to data portability. To exercise any of these rights, email hello@rivela.co.uk.

8. Cookies

We use essential cookies (required for the site to function) and analytics cookies (to understand how visitors use our site). You can manage your cookie preferences via the cookie banner on our site.